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%3CLINGO-SUB%20id%3D%22lingo-sub-190719%22%20slang%3D%22en-US%22%3EHERO%204%20-%20Video%20playback%20on%20camera%20freezes%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-190719%22%20slang%3D%22en-US%22%3EI%20wonder%20if%20anyone%20can%20help%20me%3F%20I%E2%80%99ve%20got%20a%20new%20HERO%204%20silver.%20Whenever%20I%20film%20a%20video%20and%20play%20it%20back%20on%20the%20camera%2C%20I%20just%20get%20a%20still%20image%20and%20the%20audio.%3CBR%20%2F%3E%3CBR%20%2F%3ECan%20anyone%20suggest%20something%20I%E2%80%99m%20doing%20wrong%20or%20is%20it%20faulty%3F%20Thanks.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-190719%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-190726%22%20slang%3D%22en-US%22%3ERe%3A%20HERO%204%20-%20Video%20playback%20on%20camera%20freezes%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-190726%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F63489%22%20target%3D%22_blank%22%3E%40supamoz%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20have%20not%20done%20so%20yet%2C%20try%20manually%20updating%20your%20camera%20while%20making%20sure%20that%20you%20are%20using%20a%20recommended%20SD%20card.%20Here%20is%20the%20list%20of%20said%20cards%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EYou%20can%20follow%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FSoftware-Update-Instructions-for-HERO4-Cameras%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Elink%3C%2FA%3E%20for%20a%20guide%20on%20how%20to%20do%20a%20manual%20update.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

HERO 4 - Video playback on camera freezes

I wonder if anyone can help me? I’ve got a new HERO 4 silver. Whenever I film a video and play it back on the camera, I just get a still image and the audio.

Can anyone suggest something I’m doing wrong or is it faulty? Thanks.

Accepted Solutions
Highlighted
GoPro
Posts: 8,211

Re: HERO 4 - Video playback on camera freezes

Hello @supamoz

 

If you have not done so yet, try manually updating your camera while making sure that you are using a recommended SD card. Here is the list of said cards: https://gopro.com/help/articles/block/microSD-Card-Considerations

You can follow this link for a guide on how to do a manual update. 

 

Let us know how it goes. 

 

Thanks, 
Marius

View solution in original post


All Replies
Highlighted
GoPro
Posts: 8,211

Re: HERO 4 - Video playback on camera freezes

Hello @supamoz

 

If you have not done so yet, try manually updating your camera while making sure that you are using a recommended SD card. Here is the list of said cards: https://gopro.com/help/articles/block/microSD-Card-Considerations

You can follow this link for a guide on how to do a manual update. 

 

Let us know how it goes. 

 

Thanks, 
Marius