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Tourist
Posts: 2

HERO 2018 freezes (error) after update

[ New ]

I recently updated the app and got a notification there was a update for my HERO 2018, so i clicked the update and then few minutes later, it says (the app) that update was completed. But my camera is freeze ever since, it doesn't do anything but shows these images (see below). I tried to reset camera by pressing and holding the Mode Button for 8-10 seconds, but no response at all.

My camera has been like this for days now. 

 

IMG_8114.jpg

 

IMG_8115.jpg

 

 

 

 

 


Accepted Solutions
GoPro
Posts: 30,862

Re: HERO 2018 freezes (error) after update

[ New ]

Hi @sweetpike62103

 

Please take the battery and the SD card out of the camera.

Proceed with a manual update. See https://gopro.com/en/us/update/hero-2018

It is also important that you are using a recommended SD card.

 

Replace the battery and the SD card then turn the camera ON.

Make sure that the battery is at least 40% charged before proceeding.

 

Let us know how it goes.

 

Thanks!

Ej

 

View solution in original post


All Replies
GoPro
Posts: 30,862

Re: HERO 2018 freezes (error) after update

[ New ]

Hi @sweetpike62103

 

Please take the battery and the SD card out of the camera.

Proceed with a manual update. See https://gopro.com/en/us/update/hero-2018

It is also important that you are using a recommended SD card.

 

Replace the battery and the SD card then turn the camera ON.

Make sure that the battery is at least 40% charged before proceeding.

 

Let us know how it goes.

 

Thanks!

Ej

 

Tourist
Posts: 2

Re: HERO 2018 freezes (error) after update

[ New ]

Hi Ej, 

I manually updated SD card, 

As soon as i insert my battery to camera (without SD card), that image pops up (attahced images from last post). 

Then insert SD card, still the same. :( 

 

 

 

GoPro
Posts: 6,097

Re: HERO 2018 freezes (error) after update

[ New ]

Hi @sweetpike62103,

 

 

It would be best to contact GoPro customer support. 

https://gopro.com/help/ContactUs

 

 

-Jay