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Sightseer
Posts: 1

HELP

[ New ]
Brand new go pro hero 6 and the main screen won’t turn on. It only shows signs of life when it’s plugged in
Explorer
Posts: 13,046

Re: HELP

[ New ]
If you can access the Preferences menu (when plugged in), perform a factory reset.
https://gopro.com/help/articles/how_to/How-to-Reset-the-Camera-to-Default-Settings
Once done, do a manual update.
https://gopro.com/help/articles/how_to/software-update-instructions-for-hero6-black
If that doesn't resolve the issue, you will need to return it to the place of purchase for an exchange.
Adventurer
Posts: 13,917

Re: HELP

[ New ]

USB connection shows hte camera  opening hte drive when you turn the camera on?

 

  Was the camera working   out of the box  at any time, what did you do exactly before this happened.

 

I ask because we really need to know if you placed a sd card in between the slot that can cause  the screen to not work?  My suggestion is if were me , to pack the camera up go back to the store and exchange for a new one.  if an On line purchase to follow the e stores return policy.  Camera is faulty .

 

 front of camera when turned on displays  or not, the rear not a thing.

Tourist
Posts: 8

Re: HELP

[ New ]
Can you send me some of your clothes and I want to shoot a video of Parkour with you in Marrakech. As well as some stills that show the aesthetics of #converse clothes
Tourist
Posts: 8

Re: HELP

[ New ]
Can you send me some of your camera and I want to shoot a video of Parkour with you in Marrakech. As well as some stills that show the aesthetics of #gopro camera
Explorer
Posts: 13,046

Re: HELP

[ New ]