07-27-2017 08:54 PM
Hello! I placed my GoPro order on Thrusday, July 13th. The status on the GoPro website still shows "Pending" even when its been two weeks since the order was made. How long does te process usually take? I was trying to find that information in the page considering the shipping is to Peru. Now I'm wondering when I can actually expect it to arrive.
I tried to utilize the "Chat Support" function on the webiste, but it say that all representatives were busy (apparently everyday and at everytime they are occupade :( ). I've also tried calling the phone support and I waited over 1 hour to talk to a representative (attach below). I don't what to do next, as these are the only suggested ways of support. I even wrote to the Facebook and Instagram page to seak for answers. I want to find some email to write so I can have my answer as fast as possible. Please, I just need someone of the team that can help me track my order. I'm doing an special trip and I bought the camera specialy for this.
Thank you in advance for your help!
08-07-2017 11:26 PM
The same case with me too. i have placed an order on 1 Aug . yet after 8 days the order tracker show that the order is still pending. I have tried chat, phone no.s do not work, and also the email service has been shut down.
Please let me know what happened to your order did it arrive. If not then how did you proceed.
08-08-2017 07:56 AM
For help with order status give our Sales team a call. They will be able to confirm the order details and sort out what is going on!
08-09-2017 10:42 AM
Hi! I still haven't recive news about my camara. The order status is still "Pending" and no one with me answers about that. I want to cancel my order because i rather pay more in a local store but I will recieve my camara instantly
08-09-2017 10:44 AM
Thanks in advance
04-23-2018 12:13 AM
hi, i am facing the same problem, its been more then a week bt i still didnt get any update for my product, its showing "pending".
Not getting any response from ur team. and also the regional no is not working (INDIA which is 910008001009541-42). either cncl my order or give some details regarding it.
PLZ HELP ME OUT