Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 2

HDMI and usb port got wet

[ New ]
Got my hero 6 few days ago and used it when we went on holiday 11/6/18. While having snack the camera got drip of salsa and I decided to wash from the tap. I let it dry, then after maybe an hour I decided to charge it and saw the camera is wet from inside. Water went in the port where u connect the charger. The door was completely shut. Is it really water proof? Now I’m afraid to take it under water if it can’r handle simple wash from the tap

Accepted Solutions
Nomad
Posts: 279

Re: HDMI and usb port got wet

[ New ]

Please put the camera in some rice or other dessicant. Yes, the camera should be fully waterproof. Are you sure you're sealing the door correctly? The interior rubber-lined door is the one actually keeping the water out, not the exterior door.

 

If you're sure its a faulty door, replacements can be bought or you can apply for a exchange. Maybe make a video showing you closing the door, immersing it in water, and showing the leak?

 

Side door

 

https://gopro.com/help/ContactUs

View solution in original post


All Replies
Nomad
Posts: 279

Re: HDMI and usb port got wet

[ New ]

Please put the camera in some rice or other dessicant. Yes, the camera should be fully waterproof. Are you sure you're sealing the door correctly? The interior rubber-lined door is the one actually keeping the water out, not the exterior door.

 

If you're sure its a faulty door, replacements can be bought or you can apply for a exchange. Maybe make a video showing you closing the door, immersing it in water, and showing the leak?

 

Side door

 

https://gopro.com/help/ContactUs

Tourist
Posts: 2

Re: HDMI and usb port got wet

[ New ]
IMG_9834.jpeg