10-08-2018 12:13 PM
1) Turn Protune on
2) Set White Blance to 'Auto' and Color to 'GoPro Color'
Note saturation of objects on main screen
3) Set Color to 'Flat'
Note that colors are now mid-saturated
4) Choose an appropriate White Balance for your environment, noting that colors remain mid-saturated as you swipe through various temps
5) Return to main screen
Note that colors are now almost completely desaturated, like the color mode changed to a hidden 'Super Flat'
6) Change White Balance back to 'Auto'
Colors return to mid-saturated Flat
It appears that choosing a manual white balance with the Flat color profile is unusable. This is not a display issue, the resulting videos are recorded this way.
This happens in any resolution that I've tried, with any combination of other settings. I've reset Protune settings, and finally factory reset the camera. Firmware is 1.51
Solved! Go to Solution.
11-12-2018 08:44 AM
10-08-2018 01:17 PM
Thank you for bringing this matter to our attention. Is this the case since you got the camera? If you have not done it yet, try a manual update on your camera firmware, even if the camera may already have the latest version. Check if the issue is corrected. We tested on our end following the steps you shared. But we are not able to replicate the issue. We will check with other units as well. Let us know how it goes on your end.
10-08-2018 02:55 PM
I got the camera (new) on Friday and found the issue on Saturday.
Just completed a manual firmware update, the problem persists.
The short version is this:
Good - There is no notable saturation reduction between "GoPro Color + Auto WB" and "GoPro Color + Manual WB"
Good - There is an expected saturation reduction between "GoPro Color + Auto WB" and "Flat + Auto WB"
Bad - There's an alarming saturation reduction between "Flat + Auto WB" and "Flat + Manual WB"
10-08-2018 03:43 PM