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Hiker
Posts: 16
Accepted Solution

H7B: Flat profile with manual white balance results in overly flat color

1) Turn Protune on
2) Set White Blance to 'Auto' and Color to 'GoPro Color'
    Note saturation of objects on main screen
3) Set Color to 'Flat'
    Note that colors are now mid-saturated
4) Choose an appropriate White Balance for your environment, noting that colors remain mid-saturated as you swipe through various temps
5) Return to main screen
    Note that colors are now almost completely desaturated, like the color mode changed to a hidden 'Super Flat'
6) Change White Balance back to 'Auto'
    Colors return to mid-saturated Flat

It appears that choosing a manual white balance with the Flat color profile is unusable. This is not a display issue, the resulting videos are recorded this way.

This happens in any resolution that I've tried, with any combination of other settings. I've reset Protune settings, and finally factory reset the camera. Firmware is 1.51


Accepted Solutions
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GoPro
Posts: 19,657

Re: H7B: Flat profile with manual white balance results in overly flat color

 

Hi @grayjump57278

 

We are working on the update that will correct the issue.

This should be released by December.

Please continue to check our website for updates.

Software Update Release Information

 

Thanks!
Ej

View solution in original post


All Replies
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Nomad
Posts: 301

Re: H7B: Flat profile with manual white balance results in overly flat color

I have the same issue ...
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GoPro
Posts: 16,022

Re: H7B: Flat profile with manual white balance results in overly flat color

Hello @grayjump57278 and @enc3ladus

 

Thank you for bringing this matter to our attention. Is this the case since you got the camera? If you have not done it yet, try a manual update on your camera firmware, even if the camera may already have the latest version. Check if the issue is corrected. We tested on our end following the steps you shared. But we are not able to replicate the issue. We will check with other units as well. Let us know how it goes on your end. 

 

Best regards, 
Marius

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Hiker
Posts: 16

Re: H7B: Flat profile with manual white balance results in overly flat color

I got the camera (new) on Friday and found the issue on Saturday.

 

Just completed a manual firmware update, the problem persists.

 

The short version is this:

Good - There is no notable saturation reduction between "GoPro Color + Auto WB" and "GoPro Color + Manual WB"

Good - There is an expected saturation reduction between "GoPro Color + Auto WB" and "Flat + Auto WB"

Bad - There's an alarming saturation reduction between "Flat + Auto WB" and "Flat + Manual WB"

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GoPro
Posts: 16,022

Re: H7B: Flat profile with manual white balance results in overly flat color

This is noted. Thank you for the update, @grayjump57278. How about on your end, @enc3ladus? I will share your results with the team, @enc3ladus so they look closer into the issue. 

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Hiker
Posts: 35

Re: H7B: Flat profile with manual white balance results in overly flat color

Curious if this issue is only on the LCD or in the recorded files?

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Hiker
Posts: 16

Re: H7B: Flat profile with manual white balance results in overly flat color

 

@@swifthero28110 wrote:

Curious if this issue is only on the LCD or in the recorded files?


 

Screen and resulting videos.

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Hiker
Posts: 16

Re: H7B: Flat profile with manual white balance results in overly flat color

GoPro color with AutoWBGoProColor+AutoWB.jpg

Flat color + Auto WBFlat+AutoWB.jpg

Flat + Manual WBFlat+ManualWB.jpg