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Tourist
Posts: 4

H4 only transferring 640kb of 2+gb file

I'm done with this camera! But before I get rid of it by taking a brick to it, I need a file off of it. It's a 12:00 file that is 2.1gb in size. It will play fine through the app off of the camera itself. But everytime I do the transfer, it appears to hang for a few seconds at 50% then continues and only transfers 640kb of the file.

 

I've tried different cables, different ports, different computers. Same result, only 640kb transferred.

I've tried letting the GoPro convert the video through the 'Share' option but the progress bar never moves after many minutes of waiting, so I cancel it.

I've tried letting it transfer from the camera to my phone, wirelessly, but it fails after a few moments. (Yes I have space. All 3 phones yield same results..failed)

I filmed a few new short clips and tried to batch move all the files, including the one that wouldn't transfer but still only 640kb.

 

My H4 has the latest firmware.

The battery didn't die while filming as I use a battery pack with it.

I didn't randomly turn the camera off while filming.

Camera never went out of range during the filming.

All but 1 clip filmed before and after this clip transferred off the phone fine. The other clip I had an issue with transfers and plays but when you get to about 10:50 of the 11:06 length, the player just stops as if you came to the end of the clip.

 

I've ran it through 3 video recovery programs, none of them can fix.

VLC convert/save can't fix it. But I can watch the clip on the camera...so it's there, intact and playing fine. What do I do??

GoPro
Posts: 6,890

Re: H4 only transferring 640kb of 2+gb file

 

Hi @stoutoasis5821

 

I am sorry to hear about this issue. This could be an indication of a corrupted file. 

 

What is the brand/model of the SD card? Have you tried using an SD adapter and manually transfer the files? This option works in most cases.

 

How to Import Camera Files to a Computer - Windows 10

 

 

Regards,

Ej

Tourist
Posts: 4

Re: H4 only transferring 640kb of 2+gb file

The cards I've been using are:
4 x SDSQUAR-032G-GN6MA (it's one of these that has the file I need on it still)

2 x SDSQUNC-032G-GN6MA

 

If I didn't mention it in my original post, I meant to add that the main method of me transferring files is inserting the micro-SD card into my multi-card reader. I started doing that when I had issues retreiving files in the past through a usb cable. It solved my transfer issues those particular times. But this time, I'm only getting the 640kb file.

 

However, one thing I didn't try -- but per your suggestion, I put the micro-SD card into the adapter that came with it to fit the larger SDHC cards and when it was inserted into my card reader, I had the option to fix/repair files on the card. I let it run but when it finished, it didn't fix anything. It's now showing it as a 608kb vs the 640kb previously. When I put that microSD card back into the GoPro, it will still play fine on the GoPro in its entirety.

 

I'm using Windows 7.

Tourist
Posts: 4

Re: H4 only transferring 640kb of 2+gb file

Let me also add that since I had the option show up to 'fix files', when I interact with the clip on the gopro using the app, the software handles the file but only the 608kb 'version' of it. Meaning, if I use the 'Share' feature or the 'Download' to my phone feature, it won't hang and/or fail, it'll process but only very little of the file. No images or audio, mainly just information of the file...length, date and a few other things.

GoPro
Posts: 6,890

Re: H4 only transferring 640kb of 2+gb file

 

Hi @stoutoasis5821

 

 

Thank you for the additional information. Based on the product code you have share, you are using a SanDisk Ultra SD card. 

To consistently achieve the best results with your GoPro camera it is important to select microSD cards that are known to work well with your camera. 

This could be the main reason why it is encountering such issue. Please check this list of recommended SD cards. 

 

Regards!

Ej

Tourist
Posts: 4

Re: H4 only transferring 640kb of 2+gb file

That doesn't change my current issue: retrieving a file that plays perfectly on the GoPro to my PC when all options I've mentioned above have failed me.

GoPro
Posts: 6,890

Re: H4 only transferring 640kb of 2+gb file

Hi @stoutoasis5821

 

 

We still need to consider the compatibility of the SD card.

 

You may seek out help from the SD card manufacturer regarding the retrieval of the file.

 

 

Regards,

Ej