10-03-2016 12:42 PM
So my GoPro H4 Black just started locking up today for no reason. I've harly used it so it's kind of a surprise. I was able to update to the 4.0 software, but that didn't fix the problem. Nor did using several diffrent SD cards, or no SD card. It just locks up. Tried resetting the camera too. So then I went to the firmware update page to try fixing it that way, but when I put in my serial number, which I checked sevveral times, it comes up as invalid.
This is not a fake GoPro as far as I can tell. I bought it at BesBuy and has worked flawlessly until now. Please help if you can!
11-09-2016 02:37 PM
Sorry to hear you're having some issues with your HERO4 Black camera.This is definitely odd behavior that you're experiencing, especially when no card is in the camera.
Doing the manual update should definitely allow you to get out of this freezing behavior and its strange that it's reading your serial number as invalid.
I would absolutely recommend reaching out to customer support to see if we can get your camera back up and running through some troubleshooting.
Thanks so much,
GoPro Support Hub Moderator