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Tourist
Posts: 2

Héro 7 Black Non reconnu par windows 10

[ New ]

La héro n'est pas reconnu dans windows 10 impossible d'importer les images sur le pc! L'application GO pro Quick ne la reconnait pas. Je dois faire l'importation à partir de la carte sd.

Quel driver choisir sous win10 pour faire reconnaitre la Hero 7 comme un périphérique?

h7b.PNG


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Hiker
Posts: 471

Re: Héro 7 Black Non reconnu par windows 10

[ New ]

please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Use the GoPro USB-C cable that came with the camera. There are some troubleshooting steps here that will help: 

 

Additionally, if using macOS Catalina, you can try the suggestions in this thread to see if they'll work for you: https://community.gopro.com/t5/GoPro-Apps-for-Desktop/Quik-not-compatible-with-macOS-Catalina/m-p/50... 

 

And make sure that your Mac system allows access to removable devices. See this thread https://community.gopro.com/t5/GoPro-Apps-for-Desktop/GoPro-Quick-Mac-import-not-working-import-butt... for more details. 

 

Alternatively, you may use an SD card reader/adapter to connect the microSD card to your computer. 

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All Replies
Hiker
Posts: 471

Re: Héro 7 Black Non reconnu par windows 10

[ New ]

please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Use the GoPro USB-C cable that came with the camera. There are some troubleshooting steps here that will help: 

 

Additionally, if using macOS Catalina, you can try the suggestions in this thread to see if they'll work for you: https://community.gopro.com/t5/GoPro-Apps-for-Desktop/Quik-not-compatible-with-macOS-Catalina/m-p/50... 

 

And make sure that your Mac system allows access to removable devices. See this thread https://community.gopro.com/t5/GoPro-Apps-for-Desktop/GoPro-Quick-Mac-import-not-working-import-butt... for more details. 

 

Alternatively, you may use an SD card reader/adapter to connect the microSD card to your computer.