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Sightseer
Posts: 1

Green screen issue gopro hero 7 black

I have gopro hero 7 black now for 2 weeks and suddenly the screen became green... The footage videos are clear, it's just screen on gopro.
Camera didn't fall, didn't bump to something it's just happen overnight. I google it and find out that several people have same problem.
I try hard reset but its the same.
Any help?
GoPro
Posts: 4,224

Re: Green screen issue gopro hero 7 black

Hi @fotodavid,

 

Thanks for reaching out. Ensure that the SD card isn't inserted between the SD card slot and the battery. Doing so can put pressure on the back of the touch display. 

If this isn't the case, try reinstalling the firmware update of the camera as it can help correct any errors with the current software installation. Follow the manual update instructions specified in this article: Software Update Instructions for HERO7 Cameras

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs. Let them know about the steps already taken.


Kind Regards,
Ann