07-02-2021 12:05 PM
Green lines on main screen GoPro Black 9[ New ]
It looks like a broken screen. Camera wasn't damaged and came brand new in original package.
Factory reset didn't helped at all. Firmware update didn't helped as well.
Is there any ways to fix it ?
07-02-2021 01:31 PM
Re: Green lines on main screen GoPro Black 9[ New ]
Hello @livelysumm27850. Sorry to hear you're experiencing issues with your GoPro.
Please try to manually reinstall the camera's firmware update as this can help resolve any issues with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229
In addition, performing a factory reset in the camera may help.
If in case you still get the same results, given that this is a recent purchase and out-of-the-box issue, kindly reach out to the retailer so they can help you with the next steps.
If you purchased the camera through gopro.com, please contact our Support Team so they can assist you further. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.