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Hiker
Posts: 68

Grab a photo stuck in processing...

[ New ]

Using the https://plus.gopro.com/media-library (I paid subscription) and trying to extract a frame from a footage.

Using Hero 8 black

When I click on "grab a photo" it goes on "processing..." for hours!

Please help.

Thanks

grab.jpg

Accepted Solutions
Hiker
Posts: 68

Re: Grab a photo stuck in processing...

[ New ]

eventually I did it.

don't know why and how, but it worked out

thanks

View solution in original post


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GoPro
Posts: 19,734

Re: Grab a photo stuck in processing...

[ New ]

Thank you for the feedback, @passegua. We just did the same task and we were able to grab a frame from a video successfully through the media library. 

 

Which device were you using and which OS is it on? Does it matter which video file is used?  Will you be able to share with us a screenshot/short clip showing the issue? Thanks!

Hiker
Posts: 68

Re: Grab a photo stuck in processing...

[ New ]

@mariustanya  ha scritto:

Thank you for the feedback, @passegua. We just did the same task and we were able to grab a frame from a video successfully through the media library. 

 

Which device were you using and which OS is it on?

Windows 10 on laptop

Does it matter which video file is used? 
No
Will you be able to share with us a screenshot/short clip showing the issue? Thanks!

I already did it.

 

GoPro
Posts: 27,078

Re: Grab a photo stuck in processing...

[ New ]

Hi @passegua

 

I am not able to replicate this.

What browser are you using?

See if using an alternate browser or going incognito mode will help.

 

Thanks!

Ej

Hiker
Posts: 68

Re: Grab a photo stuck in processing...

[ New ]

eventually I did it.

don't know why and how, but it worked out

thanks