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Reply
Hiker
Posts: 24

Gps data added to video on Capture app doesn't want to save

Hi, I just got a new hero 7 silver, and was triyng out the GPS. I opened the GoPro capture app on my phone, and tried to edit one of the videos. I added a few GPS stickers to my video and tried to save it, but it was stuck at 0% for a few minutes and later it told me: ,,There was a problem preparing your video". I thought it was just a glitch so, I tried it multiple times, but every time the same thing happens. I also tried simply trimming the video in the app, but the same message appeared again.
GoPro
Posts: 9,664

Re: Gps data added to video on Capture app doesn't want to save

 

Hi @snowysand30582

 

What phone are you using?

Does the same happen when you edit the video without adding stickers?

Please make sure that your camera, your phone and the app are all up to date.

Also, see if the same happens on another mobile device.

 

 

Thanks!

Ej

Hiker
Posts: 24

Re: Gps data added to video on Capture app doesn't want to save

I am using samsung galaxy j5 (2016). And yes I still can't save the video when I only cut it in the capture app.
GoPro
Posts: 9,664

Re: Gps data added to video on Capture app doesn't want to save

 

Hi @snowysand30582

 

Have you tried using other video files?

And were you able to check if the same happens on a different mobile device?

 

Thanks!

Ej

Hiker
Posts: 24

Re: Gps data added to video on Capture app doesn't want to save

I will try it on a different device, but what do you mean by "other video files"?

Thanks!
GoPro
Posts: 7,959

Re: Gps data added to video on Capture app doesn't want to save

Hello @snowysand30582. .Other video files means other files that you have from the same camera. This will help further isolate the source of the trouble. Thanks!

Hiker
Posts: 24

Re: Gps data added to video on Capture app doesn't want to save

I already tried that, but anyway the same error message keeps coming.
GoPro
Posts: 9,664

Re: Gps data added to video on Capture app doesn't want to save

 

Hi @snowysand30582

 

I worked with an Android phone running on 7.0 and was able to trim and add GPS stickers without any errors.

Was able to save the clip on my phone successfully.

What OS version is your phone on?

Have you tried uninstalling and reinstalling the GoPro app?

 

Thanks!

Ej