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Tourist
Posts: 2
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Got water inside the hero 5

Hi guys, what happen to my hero 5 after i used it under water less than 1 meter. After taking some pictures and while recording video it suddenly beep then turned off. I ran out the water to see whats happening and i opened the battery there a sea water inside and remove the battery. I let it dry after 2 days i saw molded white inside my hero 5. Why is that happen to the underwater camera to leaked waters inside it. I checked everything before im going to use it. Does the gopro can repair this? Pls help me. Thanks.

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GoPro
Posts: 3,924

Re: Got water inside the hero 5

Hey @jayarflores,

 

If you get in touch with our Support Team directly they will take a look at what happened and see how they can help!

 

https://gopro.com/help/ContactUs

 

Cheers,

Ryan

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GoPro
Posts: 3,924

Re: Got water inside the hero 5

Hey @jayarflores,

 

If you get in touch with our Support Team directly they will take a look at what happened and see how they can help!

 

https://gopro.com/help/ContactUs

 

Cheers,

Ryan