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Tourist
Posts: 2

Got a Hole on the Power button - Gopro Hero 8 Black

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I bought gopro 8 months back. Now my power button got a hole due to continous usage. Never had a thought of damaging of outer cover of Gopro. Was really disappointed.

IMG_20201202_000613.jpg

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GoPro
Posts: 14,948

Re: Got a Hole on the Power button - Gopro Hero 8 Black

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@buckyvlogs, the sales invoice or proof of purchase is an essential part of any warranty process. You can try to get in touch with the retailer. Should you need further assistance, contact our Support team at https://gopro.com/help/ContactUs.

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GoPro
Posts: 28,851

Re: Got a Hole on the Power button - Gopro Hero 8 Black

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Hi @buckyvlogs

 

Do you have a GoPro Subscription?

Let our Support Team take a look at what happened.

Please reach out to them through https://gopro.com/help/ContactUsShould you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.

 

Thanks!

Ej

Tourist
Posts: 2

Re: Got a Hole on the Power button - Gopro Hero 8 Black

[ New ]

I tried to contact the gopro helpline once just after getting into this issue. But the person who called me said that they cant help without having the invoice of the purchase. I missed the invoice. I had purchased gopro from Oman and now I am currently residing in India. Now I am trying to contact the seller store in order to reproduce the invoice of the purchase. I dont know if it is possible or not.

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GoPro
Posts: 14,948

Re: Got a Hole on the Power button - Gopro Hero 8 Black

[ New ]

@buckyvlogs, the sales invoice or proof of purchase is an essential part of any warranty process. You can try to get in touch with the retailer. Should you need further assistance, contact our Support team at https://gopro.com/help/ContactUs.