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Posts: 2

GorPro Hero 4 Silver - touch screen - illumination / backlight not working

Hi GoPro support staff / fans,


I just came back from vacation and can finally care about my GoPro Hero 4 Silver that has an issue.


The issue is that the backlight of my touch screen is no longer working (for no obvious reason: Had no damages/drops/external impacts/high temperature/high humidity or similar issues before).

I can still see the image itself when the camera is turned on. It seems like having turned the illumination / backlight completely off.


What I did so far without solving the issue:

- Tried different batteries (all fully charged, also partly charged ones)

- Tried a different SD card

- Refreshed the firmware

- Pushed the button for turning off/on the display (tiny and seemless button at the lower left corner of the back screen)

- Toggled through all possible settings (especially regarding the display and power)

- Made a complete reset of the camera


I googled a lot during the last few days and I could not find any solution for my problem.

This is why I decided to post the issue here hoping to get positive response and finally a solution for it.


Looking forward to receive your answers and proposal.



Cenk (from Germany)


Posts: 3,924

Re: GorPro Hero 4 Silver - touch screen - illumination / backlight not working

Hi Cenk,




If you are still having some issues with that camera our Support Team may be able to help. You can get in touch by Phone or Chat: