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Sightseer
Posts: 1

GoproMax not recording 128 gb sd card

I purchased the gopro max this year and it has yet to deliver. I brought it out to the beach and the device said it was recording. I later get home to check the footage of my memories captured and nothing recorded.. i followed all the sd card specs for this device and still have nothing. This investment has yet to deliver any memorable footage. I am very disappointed with the app and this device. It lacks quality for a company that leads the market. I expected better for the price you marketed.
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GoPro
Posts: 19,775

Re: GoproMax not recording 128 gb sd card

[ Edited ]

Hi @treetrunkz

 

Sorry for any trouble caused.
What SD card are you using? Please include the brand, type, and capacity.
How was the last update done?
If it was not done manually, we recommend doing so.
Please follow the steps on  https://gopro.com/en/us/update/max
After the update, reset the camera. Go to Preferences> Reset> Factory Reset

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej