10-22-2020 01:11 PM
10-23-2020 12:48 PM - edited 10-23-2020 12:48 PM
Sorry for any trouble caused.
What SD card are you using? Please include the brand, type, and capacity.
How was the last update done?
If it was not done manually, we recommend doing so.
Please follow the steps on https://gopro.com/en/us/update/max
After the update, reset the camera. Go to Preferences> Reset> Factory Reset
Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.