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Tourist
Posts: 4
Accepted Solution

GoproHero7Black Battery overheats - replacement?

Hi,

 

I've inserted one of my original batteries to the HEro 7 black with 100% charge rate and I've recognised after 15-20 minutes that the

whole camera is hot and the battery level droped to ~50%.

 

I hope it is only the battery and not the camer. I am going to tets it with my other battery, but if it is the battery how can you replace it?

 

Thanks.

Tamas


Accepted Solutions
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GoPro
Posts: 14,473

Re: GoproHero7Black Battery overheats - replacement?

Hello @tamask6.

 

If it is determined to be a battery issue, our Support team at https://gopro.com/help/ContactUs will be able to help. Let us know how it works out with the other battery. 

 

While you are testing, please make sure that the camera is updated to the latest firmware. If you haven't done it yet, try a a manual update. This will clear out any possible issue with the current installation. See instructions under Manual Update here  for a guide. 

 

Also make sure that you are using a recommended SD card  as a non- recommended one could trigger overheating by causing the camera to work harder. This could happen even when the camera is not recording and just doing some background process. 

 

Let us know how it goes. 

 

Thanks, 
Marius

 

View solution in original post


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GoPro
Posts: 14,473

Re: GoproHero7Black Battery overheats - replacement?

Hello @tamask6.

 

If it is determined to be a battery issue, our Support team at https://gopro.com/help/ContactUs will be able to help. Let us know how it works out with the other battery. 

 

While you are testing, please make sure that the camera is updated to the latest firmware. If you haven't done it yet, try a a manual update. This will clear out any possible issue with the current installation. See instructions under Manual Update here  for a guide. 

 

Also make sure that you are using a recommended SD card  as a non- recommended one could trigger overheating by causing the camera to work harder. This could happen even when the camera is not recording and just doing some background process. 

 

Let us know how it goes. 

 

Thanks, 
Marius

 

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Adventurer
Posts: 13,353

Re: GoproHero7Black Battery overheats - replacement?

the Hero 7 black is a   a camera  is tweaked differently and uses more Horsepower. a good reason to see a drop in battery life and heat.  Also try   l to set the camera to  more conservitave way good luck.

 

 call or chat to gopro they only replace once a battery

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Tourist
Posts: 4

Re: GoproHero7Black Battery overheats - replacement?

And what is the normal battery life for Hero 7 black in minutes @ 1080 / 100 ?
One of my battery is defenatley wrong but i dont know the camera since i only can record arond 45 mintes with a battery.
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Explorer
Posts: 13,000

Re: GoproHero7Black Battery overheats - replacement?

40-55 minutes at 1080p/100fps is the expected battery life for the HERO7 Black.
Highlighted
Explorer
Posts: 13,000

Re: GoproHero7Black Battery overheats - replacement?

https://gopro.com/help/articles/block/hero7-battery-information (These are NTSC. The PAL equivalent to 1080p/120fps is1080p/100fps)
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Tourist
Posts: 4

Re: GoproHero7Black Battery overheats - replacement?

Yes those are the offical ones :). Am curious for the user experience ;)