Gopro7 video only play sound on laptop.. hyperlapse & photo no issue.

[nicejump55283]

Hi team,

I have gopro 7. It plays video back on gopro fine. 

On my laptop however it won't play the video in Microsoft media player or movie maker. just a black screen with audio only.

VLC sort of plays back video but its not watchable.

My friends gopro7 footage I have also does the same on my laptop 

Hyperlapse videos playback perfectly and photos are fine also.

The same videos, play fine on my friends laptop. so its def something with MY laptop.

Uploaded a video file to youtube and it uploaded and plays fine

Do i need to download some sort of codec or something to get my laptop updated??

Appreciate the help :)

[aragon1006]

Hi @nicejump55283

 GX files are HEVC files.

See if your graphics card is up to date.

Other users suggested downloading HEVC codec for free from Microsoft's website.

Thanks!

Ej