Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Sightseer
Posts: 1

Gopro7 silver nueva no funciona

[ New ]
Compré mi cámara en noviembre para documentar un viaje; la probé en casa y funcionaba correctamente pero no comencé a utilizarla al 100% hasta un mes más tarde, tras comenzar el viaje, cuando ya no podia cambiarla. Al principio la usaba muy esporádicamente y pensé que era un tema de falta de entendimiento por mi parte acerca del funcionamiento, pero su uso es muy simple, no se trataba de mí pero hasta que lo descubri pasaba el tiempo. Estoy completamente alejada de la civilización lo que me dificulta consultar con un servicio técnico en persona. La cámara da muchos problemas...muchísimos y cada vez da más y con más frecuencia. Tengo entendido que puede bastar con hacer una especie de reset. Por favor, necesito ayuda. Gracias de antemano.

Accepted Solutions
GoPro
Posts: 13,438

Re: Gopro7 silver nueva no funciona

[ New ]

Sorry to hear about the trouble, @loyalpike31250. If your camera is currently frozen, try to reset the camera by holding the MODE button at the side of the camera for 10 seconds. 

 

If camera doesn't power on, there are some troubleshooting steps in this article that will help: HERO7 Will Not Power On

 

It is also recommended to use a recommended SD card. You can get the full list of microSD cards that are known to work well with GoPro cameras here.

 

In addition to this, try reinstalling the firmware update of the camera as it can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

 

Hopefully this helps! Let us know how it works for you.

 

Ann

View solution in original post


All Replies
GoPro
Posts: 13,438

Re: Gopro7 silver nueva no funciona

[ New ]

Sorry to hear about the trouble, @loyalpike31250. If your camera is currently frozen, try to reset the camera by holding the MODE button at the side of the camera for 10 seconds. 

 

If camera doesn't power on, there are some troubleshooting steps in this article that will help: HERO7 Will Not Power On

 

It is also recommended to use a recommended SD card. You can get the full list of microSD cards that are known to work well with GoPro cameras here.

 

In addition to this, try reinstalling the firmware update of the camera as it can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

 

Hopefully this helps! Let us know how it works for you.

 

Ann

Adventurer
Posts: 13,697

Re: Gopro7 silver nueva no funciona

[ New ]

when you have the time please do take that time to explain the problems you have.

 

 flash new firmware see if that corrects the issues, format the card as well.  if you have a laptop to fully fomrat a card  even better. if these issues you  have are more complex then get to a gopro rep. at gopro.com/contactus