10-24-2019 12:57 PM
10-25-2019 01:52 AM
Hope I can have a replacement for it is under warranty.
I been using it for Diving then using in the swimming pool got water inside. While filming in the pool it stop recording after almost a couple of hours recording.
10-25-2019 02:32 AM
I've been using my HERO5/6/7 in the ocean (as well as lakes and pools) for years now and have never had an issue. However, it is very important to make sure the doors and gaskets are completely clean and free of lint, hairs, or other debris. I've never taken the gasket off like Mic does in his video, but I do pretty much follow the rest of his advice.
Water damage is not covered under the manufacturer warranty, but I'm sure the Support Team will do everything they can to help you out. Be sure to have your proof of purchase when you contact them.
10-25-2019 03:11 AM
Yep sounds totally crazy. I never expected it to happened. I dove 33meters using it (with super suit of course) fun to used and easy to transfer files. And it is my first action cam ever 😊.
It took more than an hour before the filming was off. Upon checking it I already saw water on the small screen infront. Then I rushed removing the battery and memory card. If it is with the cover opened for sure it will only take a minutes then it will off immediately. I felt sad the entire travel going home coz some of my files wasn't dloaded to my gopro plus acct. Great moment memories ...sigh