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Tourist
Posts: 2
Accepted Solution

Gopro5 battery

Hello,
I bot Gopro 5 and December 2017. Couple of days ago I was trying to charge my battery and is not charging anymore! How is it possible after 5 months battery died without any resistance?

Thanks

Svjetlana

Accepted Solutions
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GoPro
Posts: 12,898

Re: Gopro5 battery

 

Hi @svjetlanaj211

 

For power related issues, we need to identify if the issue is on the unit, the battery or the battery connector. Have you tried using a different cable?

 

You may also take the battery out and plug the camera to a power source. If it powers on then the issue is most likely on the battery.

 

Please reach out to our Support Team to further check on this. https://gopro.com/help/ContactUs

 

 

Regards,

Ej

 

 

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All Replies
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Adventurer
Posts: 11,696

Re: Gopro5 battery

3.7vdc or lower   may kill the bat. so were you  fully charged or safely on storage charge.

Highlighted
GoPro
Posts: 12,898

Re: Gopro5 battery

 

Hi @svjetlanaj211

 

For power related issues, we need to identify if the issue is on the unit, the battery or the battery connector. Have you tried using a different cable?

 

You may also take the battery out and plug the camera to a power source. If it powers on then the issue is most likely on the battery.

 

Please reach out to our Support Team to further check on this. https://gopro.com/help/ContactUs

 

 

Regards,

Ej

 

 

Highlighted
Tourist
Posts: 2

Re: Gopro5 battery

The battery was rapidly warming up, replaced a new battery, is working now. Thanks
Highlighted
GoPro
Posts: 10,131

Re: Gopro5 battery

Hello @svjetlanaj211

 

Thank you for the update. Great to know that the camera is working now. have fun using your GoPro! 

 

Best, 
Marius