10-08-2019 01:41 PM
@hardyhike80061, thanks for reaching out. Just to clarify, do you need to process a warranty replacement for your camera? Or are you actually looking at returning your GoPro camera and a refund?
For warranty claims, you may contact our Support Team so they can assist you on the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs. Ensure to have your camera and proof of purchase ready for any information that they may need.
If you just recently purchased your HERO7 Black camera at gopro.com and you want to return it, you may as well contact our Support Team to help you with the process. However, if you purchased the camera at a retailer store, I suggest that you get in touch with the retailer so they can assist you further with this.