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Sightseer
Posts: 1
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Gopro won't work after being under water

We have a gopro hero 7 white, only a month old. Took it to the beach yesterday and used it underwater for about 10seconds at 1m depth, we rinsed it with fresh water and the touch screen wouldn't work. We left it over night, still wouldn't work. We could still use the buttons to take photos so used it today but now it won't turn on at all and we have tried all of the trouble shooting suggestions on the support page but still nothing. Any ideas would be amazing! Thank you

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GoPro
Posts: 10,060

Re: Gopro won't work after being under water

Hello @grandcrest1847. Our Support team at https://gopro.com/help/ContactUs will be able to help you with the next steps. Connect with them by phone or chat and let them know what troubleshooting steps have already been done. Make sure that you have access to the camera when you do. Thanks!

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GoPro
Posts: 10,060

Re: Gopro won't work after being under water

Hello @grandcrest1847. Our Support team at https://gopro.com/help/ContactUs will be able to help you with the next steps. Connect with them by phone or chat and let them know what troubleshooting steps have already been done. Make sure that you have access to the camera when you do. Thanks!