Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-312768%22%20slang%3D%22en-US%22%3EGopro%20warrenty%20return%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-312768%22%20slang%3D%22en-US%22%3E%3CP%3EI%20bought%20my%20gopro%20hero%206%20in%202018%20March%20and%20after%20that%20I%20had%20to%20replace%20it%204%20or%205%20time%2C%20since%20every%20camera%20they%20sent%20get%20flooded%20at%20first%20attempt%20in%20water.%20Terrible%20!!!%20In%20my%20last%20complain%20they%20offered%20me%2040%25%20discount%20for%20hero7%20and%20I%20agreed.%20I%20sent%20my%20camera%20just%20as%20before%20and%20they%20confirmed%20that%20the%20goods%20were%20received.%20First%20they%20offered%20me%20a%20discount%20code%20and%20later%20i%20found%20that%20it%20doesnt%20work%20in%20my%20country...%20and%20now%20they%20are%20asking%20me%20to%20call%20US%20or%20singapore%20to%20get%20this%20camera.%20yet%20I%20called%2C%20but%20nobody%20is%20picking%20up.%20Further%2C%20I%20have%20done%20all%20my%20warrenty%20returns%20in%20the%20past%20with%20free%20shipping%20and%20for%20this%20new%20one%20they%20ask%20me%20to%20pay%26nbsp%3B%20for%20shipment%2C%20which%20is%20not%20ethical.%20All%20these%20troubles%20are%20because%20of%20your%20faulty%20products%20and%20bad%20customer%20handling....%20SHAME%20ON%20YOU%20GOPRO...%20kindly%20pay%20your%20attention%20to%20fix%20my%20problem.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-312768%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-312943%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20warrenty%20return%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-312943%22%20slang%3D%22en-US%22%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F74084%22%20target%3D%22_blank%22%3E%40virajm253%3C%2FA%3E%2C%3CBR%20%2F%3E%3CBR%20%2F%3EI%20am%20sorry%20to%20hear%20that%20you%20had%20issues%20with%20multiple%20of%20your%20cameras.%20Please%20contact%20the%20Support%20Team%20to%20assist%20you%20further%20on%20this%20matter.%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EV.%3C%2FLINGO-BODY%3E
Reply
Highlighted
Tourist
Posts: 1

Gopro warrenty return

I bought my gopro hero 6 in 2018 March and after that I had to replace it 4 or 5 time, since every camera they sent get flooded at first attempt in water. Terrible !!! In my last complain they offered me 40% discount for hero7 and I agreed. I sent my camera just as before and they confirmed that the goods were received. First they offered me a discount code and later i found that it doesnt work in my country... and now they are asking me to call US or singapore to get this camera. yet I called, but nobody is picking up. Further, I have done all my warrenty returns in the past with free shipping and for this new one they ask me to pay  for shipment, which is not ethical. All these troubles are because of your faulty products and bad customer handling.... SHAME ON YOU GOPRO... kindly pay your attention to fix my problem.

GoPro
Posts: 159

Re: Gopro warrenty return

Hi @virajm253,

I am sorry to hear that you had issues with multiple of your cameras. Please contact the Support Team to assist you further on this matter.

https://gopro.com/help/ContactUs

V.