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Sightseer
Posts: 1

Gopro voice command and sound

Dear Team

My gopro voice command and sound quality has stopped working for no reason.

This is strange as it has been working perfectly not until last month.

What could be the problem? Is there a new firmware update to resolve this issue?

I'm using the Hero 5

Thanks and reply.
Adventurer
Posts: 8,928

Re: Gopro voice command and sound

Hero 5.

 

 sound was overly loud to start out with, never fixed that.  Voice command never spot on, same issue no fix.  go  t othe site go get the manual firmware and  Re-Flash it, then   factory reset the camera. report back  if issue still persists go  grab a video of you  issue and go contact a   call center of gopro or chat center and  direct them here.

GoPro
Posts: 2,432

Re: Gopro voice command and sound

Hi @swiftoasis66785,

If this is something that has never happened before, you may try reinstalling the camera's firmware as it can help correct any errors with the current software installation in the camera. Follow the manual update instructions specified on this article: Software Update Instructions for HERO5 Black

Performing a factory reset in the camera might also help. Reset Camera Settings

 

If the issue persists, our Support team will be able to assist you with the next steps. Let them know about the troubleshooting steps already taken. You may reach them by phone or chat through https://gopro.com/help/ContactUs.

Kind Regards,
Ann