03-29-2020 04:29 PM
Hello, @rockygorge70500. How are you playing back the videos on your computer? In this case, it is highly likely that your computer does not meet the required system to playback your videos, or the player that you are using does not recognize the format used.
What resolution settings were used to record? See if the camera used HEVC. Your computer then needs to have this system requirements to allow you to view your video. If the system requirement is not the case, try accessing your videos using these programs.