Gopro support problem

[fernanci]

Hello, my gopro hero 5 black just stopped working 7 days ago. I've tried to contact gopro support since then by chat, because I'm travelling and I bought it in a different country. But everytime shows this:

" Sorry, all agents are helping other customers right now. Please try again later" 

I've tried to contact them in different countries, but all times with the same result. 4 days ago expired the warranty (1 year since I bougth it) and it's impossible to contact them.

Is there any other way?

My camera doesn't charge (overheat a lot), even without MicroSD, does not turn on (the leds are not working), is not recogniced by the computer, nothing, is dead.

Thanks in advance.

[ryanv12566]

Hi @fernanci,

Depending on where you are located you can also try to get in touch with our Support Team by Phone: https://gopro.com/help/articles/Block/Telephone-Numbers

If not here are the Chat hours: 

Sunday

7:00 AM to 4:00 PM

Monday

6:00 AM to 6:00 PM

Tuesday

6:00 AM to 6:00 PM

Wednesday

6:00 AM to 6:00 PM

Thursday

6:00 AM to 6:00 PM

Friday

6:00 AM to 6:00 PM

Saturday

7:00 AM to 4:00 PM

(GMT-08:00) Pacific Standard Time (America/Los_Angeles)

Best,

Ryan

[fernanci]

The problem is that I'm travelling arround many countries and bought it in China. Now I'm in Cambodia, where there is no support telephone line and chat. So I was trying to contact Chinese suport, but it's impossible.