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Tourist
Posts: 3

Gopro session error

 
I can't shoot
The firmware is also the latest version
I changed the SD card
Please tell me how
Please help me ~
 
Gopro session Error My gopro is not normal I can't shoot The firmware is also the latest version I changed the SD card Please tell me how Please help me ~ Fi...
Highlighted
Explorer
Posts: 13,000

Re: Gopro session error

This is regular Session (HERO4), correct?

You can try resetting by turning on using the rear Mode button and then pressing and holding down the top shutter for 8-10 seconds. Once done, run a manual update and then reset again. If that doesn't fix it, there isn't much you can do.

Contact GoPro Support here https://gopro.com/help/ContactUs

You might just have to use it for a Trade Up https://gopro.com/en/us/shop/tradeup
Highlighted
Tourist
Posts: 3

Re: Gopro session error

I tried resetting and new firmware but it didn't fix

I also tried to tradeup but international mail is impossible. TT
Highlighted
Adventurer
Posts: 13,372

Re: Gopro session error

without an sd card, same reaction?  more or less the firmware is at fault   contact a gopro provider ,  if it is under warranty. also see what options are available.  you may do a factory reset, its after the Exit and a long press.

Highlighted
Tourist
Posts: 3

Re: Gopro session error

[ Edited ]

Removing memory card
Firmware upgrade complete
Reset complete

But not working

Now no screen!

https://youtu.be/FvLmy6IACy4

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GoPro
Posts: 6,097

Re: Gopro session error

[ Edited ]

Hi @neo3dmaya,

 

Sorry to know that. 

I would suggest to contact GoPro Customer Support for assistance. 

 

https://gopro.com/help/ContactUs

 

Regards,

-Jay