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Sightseer
Posts: 1

Gopro screen is blank

[ New ]

My gopro hero 8 black screen is blank.  I have searched online and found directions what to do.

 

it says first try to update the camera.

 

I have tried this.  First through the app and it hung -- tried it twice.  Then manually.  But when I go to the web apge I cannot download the update.

 

I need to talk to a person.  The gopro shouild still be under warranty.

 

I tried to call and they just said go to the web site.

 

It is frustrating I can't find anyone to help


Dan

 


Accepted Solutions
GoPro
Posts: 12,613

Re: Gopro screen is blank

[ New ]

Hello @rockyridge48856. To manually install the firmware update, use an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

 

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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All Replies
GoPro
Posts: 12,613

Re: Gopro screen is blank

[ New ]

Hello @rockyridge48856. To manually install the firmware update, use an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

 

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.