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Tourist
Posts: 5

Gopro not seen in quick pro

[ New ]

I'm running windows 10 . All of a sudden my gopro 6 Black  is not recognized in quick pro anymore .

I see the gopro in file explorer as mtp usb device and can access it , but not in quick pro

Tried to update mtp drivers and update quick pro

Can anyone help me with it ?

thaks


Accepted Solutions
GoPro
Posts: 6,097

Re: Gopro not seen in quick pro

[ New ]

Do you have other MTP Driver? @sc2111

 

If you don't have just try it again. 

Uninstall the MTP Driver then make sure your camera is not connected. 

 

Restart your PC then connect your camera.


You may also try this: https://www.youtube.com/watch?v=nwG5XXhkzM8

 

Let us know if that will work. 

 

 

 

 

-Jay

View solution in original post


All Replies
GoPro
Posts: 6,097

Re: Gopro not seen in quick pro

[ New ]

Hi @sc2111,

 

Just go to device manager and uninstall the USB driver of your camera. https://gopro.com/help/articles/solutions_troubleshooting/Camera-is-Not-Recognized-on-GoPro-App-for-...

If it appears as MTP device please watch this video: https://www.youtube.com/watch?v=uem6BbNEj-I

 

 

Regards,

-Jay

 

Tourist
Posts: 5

Re: Gopro not seen in quick pro

[ New ]

Hello 

I already took the steps in the video but I still see the MPT device on file explorer but not in quickpro

Capture.JPG

 

I also tried to uninstall the mpt device in device manager 

GoPro
Posts: 6,097

Re: Gopro not seen in quick pro

[ New ]

Do you have other MTP Driver? @sc2111

 

If you don't have just try it again. 

Uninstall the MTP Driver then make sure your camera is not connected. 

 

Restart your PC then connect your camera.


You may also try this: https://www.youtube.com/watch?v=nwG5XXhkzM8

 

Let us know if that will work. 

 

 

 

 

-Jay

Tourist
Posts: 5

Re: Gopro not seen in quick pro

[ New ]

I've only one MPT drive 

 

Capture.JPG

 

Tourist
Posts: 5

Re: Gopro not seen in quick pro

[ New ]

Tried to remove and reboot it but nothing changed .

Also the quickpro software do not import all  files drom the folder configured as media folder 

 

GoPro
Posts: 6,097

Re: Gopro not seen in quick pro

[ New ]

Do you have other computer or other USB cable? @sc2111

 

You may also contact GoPro customer support for assistance.

https://gopro.com/help/ContactUs

 

 

-Jay

Tourist
Posts: 5

Re: Gopro not seen in quick pro

[ New ]

Hi ,

tried lso connecting it to my surface pro and it does exactly the same 

capture.JPG