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Tourist
Posts: 5

Gopro max freezing on hero mode and red light will not go off after full charge

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This gopro max is only about 1 month old at the beginning it was fine only problem I had was difficulty of connecting to hotspot for live streaming.. had to try 20 times and then connects ... now few days after latest update I noticed red light won’t turn off after fully charged and today it start freezing when I was doing recording on hero mode I couldn’t record neither turning it off I ended up pulling the battery out and restart again ... this is worrying me
GoPro
Posts: 11,708

Re: Gopro max freezing on hero mode and red light will not go off after full charge

[ New ]

@nimblecres7788, make sure that a recommended SD card is used for your camera. Using SD cards that aren't recommended can cause issues like freezing as the card isn't fast enough to write the content, the camera getting hot or battery consumption is higher than normal as the camera stays in an active mode trying to sync to the card.

Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

Performing a factory reset in the camera may also help.

Tourist
Posts: 5

Re: Gopro max freezing on hero mode and red light will not go off after full charge

[ New ]

thanks for quick respond .. i checked the recomended SD card list and yes my card is amoung them .. i manually updated the camera and did a factory reset as you mentioned  ... hopfully the problems stop here by this update.. and regards the prolong usage that you mentioned i need to say that no i only use this camera on weekends atm, for maximum time of 40 minutes on bush walking.. i notiesed a bit of heat on top of camera but did make me concerned.. i will see


@aenriquez wrote:

@nimblecres7788, make sure that a recommended SD card is used for your camera. Using SD cards that aren't recommended can cause issues like freezing as the card isn't fast enough to write the content, the camera getting hot or battery consumption is higher than normal as the camera stays in an active mode trying to sync to the card.

Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

Performing a factory reset in the camera may also help.



what happns after this manual update .. thank you.

GoPro
Posts: 23,053

Re: Gopro max freezing on hero mode and red light will not go off after full charge

[ New ]

Hi @nimblecres7788

 

Should it still be the same after the suggested steps, let our Support Team check on this further.

Please reach out to them through https://gopro.com/help/ContactUs

 

Thanks!
Ej