Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-316852%22%20slang%3D%22en-US%22%3EGopro%20insulation%20peels%20of%20and%20stains%20on%20lens%20edges%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-316852%22%20slang%3D%22en-US%22%3EMy%20hero%207%20black%20gain%20stains%20on%20the%20fringes%20of%20lens%20and%20the%20insulation%20starts%20to%20peel%20off.%20It%20is%20only%20a%20couple%20of%20months%20old.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-316852%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-316912%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20insulation%20peels%20of%20and%20stains%20on%20lens%20edges%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-316912%22%20slang%3D%22en-US%22%3E%3CP%3EPost%20a%20Photo.%20the%20lens%20protector%20can%20be%20replaced%20easy%20not%20the%20Actual%20Body%20so%20thequestion%20is%20the%20oils%20on%20your%20hand%20were%20you%26nbsp%3B%20using%20any%26nbsp%3B%20%26nbsp%3Bcleaners%20and%20touching%20the%20camera%20there%20after%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-317337%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20insulation%20peels%20of%20and%20stains%20on%20lens%20edges%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-317337%22%20slang%3D%22en-US%22%3ENot%20the%20lens%20protector%20but%20the%20body%20of%20gopro%20is%20starting%20to%20peel%20off.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-317339%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20insulation%20peels%20of%20and%20stains%20on%20lens%20edges%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-317339%22%20slang%3D%22en-US%22%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5881iA3BE98DDF24254FE%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%2220190311_172338.jpg%22%20title%3D%2220190311_172338.jpg%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-317371%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20insulation%20peels%20of%20and%20stains%20on%20lens%20edges%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-317371%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F75076%22%20target%3D%22_blank%22%3E%40bluevista81612%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHow%20is%20the%20camera's%20performance%3F%3C%2FP%3E%0A%0A%3CP%3EWhat%20was%20the%20last%20activity%20done%20with%20the%20camera%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAs%20per%20our%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FWarranty-Information%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ewarranty%3C%2FA%3E%3A%3C%2FP%3E%0A%0A%3CP%3E%3CEM%3E%22GoPro%20products%20and%20accessories%20are%20guaranteed%20against%26nbsp%3B%3CSTRONG%3Emanufacturing%20defects%3C%2FSTRONG%3E%26nbsp%3Bone%20(1)%20year%20from%20the%20original%20date%20of%20purchase.%20%5B...%5D%26nbsp%3B%3CSTRONG%3EDamage%20resulting%20from%20use%2C%20accident%2C%20or%20normal%20wear%20and%20tear%20is%20not%20covered%3C%2FSTRONG%3E%26nbsp%3Bby%20this%20or%20any%20warranty.%22%20(Note%3A%202%20year%20warranty%20in%20EU.)%3C%2FEM%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-317579%22%20slang%3D%22en-US%22%3ERe%3A%20Gopro%20insulation%20peels%20of%20and%20stains%20on%20lens%20edges%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-317579%22%20slang%3D%22en-US%22%3E%3CP%3EI%20never%20used%20it%20for%20hard%20shootouts.%20I%20just%20vlog%20by%20mounting%20it%20in%20my%20chinstrap.%20Nothing%20more.%20The%20device%20heats%20well%20and%20my%20battery%20pulling%20probe%20too%20peeled%20off.%20Apart%20front%20this%20the%20insulation%20also%20started%20to%20peel%20that%20shows%20its%20less%20weathering%20capacity%20and%20quality.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 5

Gopro insulation peels of and stains on lens edges

My hero 7 black gain stains on the fringes of lens and the insulation starts to peel off. It is only a couple of months old.
Adventurer
Posts: 8,577

Re: Gopro insulation peels of and stains on lens edges

Post a Photo. the lens protector can be replaced easy not the Actual Body so thequestion is the oils on your hand were you  using any   cleaners and touching the camera there after?

Tourist
Posts: 5

Re: Gopro insulation peels of and stains on lens edges

Not the lens protector but the body of gopro is starting to peel off.
Tourist
Posts: 5

Re: Gopro insulation peels of and stains on lens edges

20190311_172338.jpg

GoPro
Posts: 7,134

Re: Gopro insulation peels of and stains on lens edges

Hello @bluevista81612

 

How is the camera's performance?

What was the last activity done with the camera?

 

As per our warranty:

"GoPro products and accessories are guaranteed against manufacturing defects one (1) year from the original date of purchase. [...] Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty." (Note: 2 year warranty in EU.)

 

 

Thanks!

Ej

Highlighted
Tourist
Posts: 5

Re: Gopro insulation peels of and stains on lens edges

I never used it for hard shootouts. I just vlog by mounting it in my chinstrap. Nothing more. The device heats well and my battery pulling probe too peeled off. Apart front this the insulation also started to peel that shows its less weathering capacity and quality.