11-04-2019 04:15 PM
I tried all the solution from your webpage to fix the problem and the camera will not start. I did an update of the camera last Friday and everything was fine. I left for the weekend and when I wanted to start the camera it will just not work. I change the battery several time and no luck. I did what it is recommended to do for this issue from your webpage and nothing. I tried to connect it to the computer and still nothing. The camera was just used a few time with my Karma drone. It practicly new.
Can you please let me know what to do?
11-04-2019 09:16 PM
Hello @chrisimages. Based on your description, the next step would be to engage our Support team so they can further troubleshoot the issue with you. You may reach them by phone or chat through https://gopro.com/help/ContactUs . When you do, make sure you have access to your camera and its serial number information.