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Tourist
Posts: 4

Gopro hero6 recorded videos freeze

Hello. I just bought gopro hero6. Today I was recording videos 2.7k and 1080p. Some videos was fine but some are like 2 min but video freeze on the 20th second.... I can show videos.. They just stop, the sound is there and video continues to play, but video frame freeze like a photo.
GoPro
Posts: 3,924

Re: Gopro hero6 recorded videos freeze

Hi @temelkob36,

 

I am sorry to hear you are having some freezing issues with that camera. Freezing is usually related to an issue with the software installation or the SD Card.

 

I would run through these steps to see if we can get that squared away: https://gopro.com/help/articles/solutions_troubleshooting/Camera-Freezes-Up

 

If you are still having issues after that let us know what SD Card you are using and what version of software you are on.

 

Best,

Ryan

Tourist
Posts: 4

Re: Gopro hero6 recorded videos freeze

I'm with San disc extreme plus 32 gb I hope it's not the card.. Will try to reinstall software
Tourist
Posts: 4

Re: Gopro hero6 recorded videos freeze

Everything working perfect now, even when camera was freezing some videos was perfect also .. 4k 60 fps crystal clean better than live :)

But after i formated sd and updated again with desktop app, its working perfect!

Tourist
Posts: 3

Re: Gopro hero6 recorded videos freeze

This is good to know. I have a few videos that I recorded this weekend and had this issue. Do I need the other files that were created along with the main video? Or can I repair the main video by itself?
Sightseer
Posts: 6

Re: Gopro hero6 recorded videos freeze

Your recommendations are garbage.  I paid the $70 for Stellar and it flat does not work.  Your second recommendation for Wondershare links back to the Stellar website and the third option intstalls spyware and no vieo.  Who exactly do you work for???

Sightseer
Posts: 6

Re: Gopro hero6 recorded videos freeze

Dont listen to Toughpanda.  He is a scammer.

Sightseer
Posts: 1

Re: Gopro hero6 recorded videos freeze

So has this problem ever successfully been resovled for anyone?  My Hero6 failed first week I had it and they pulled the SD card (which was part of the GoPro in the box), and then the firmware.  Now two years later the camera said the SD card was full then empty all at the same time.  So I got a new SD card the correct brand and I am back to video freeze and audio continue on the videos.  PRETTY DISAPPOINTING.