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08-01-2018 03:00 AM
Gopro hero5 black pairing with app on samsung S8
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08-01-2018 07:28 AM
Re: Gopro hero5 black pairing with app on samsung S8
[ New ]Hello @redbluff13062,
It seems that you have already gone through suggested troubleshooting steps. Have you also tried uninstalling and re-installing the GoPro App? Is your Samsung S8 updated to the latest OS version? If you have not done it yet, try manually updating your HERO5 Black camera, and reset it. Instructions are discussed under "Manual Update" in this article: https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO5-Cameras After the update, go through the steps again. You should be able to pair then. Please update us with the results here.
Thanks,
Marius
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08-01-2018 08:16 AM
Re: Gopro hero5 black pairing with app on samsung S8
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08-01-2018 08:42 AM
Re: Gopro hero5 black pairing with app on samsung S8
[ New ]That sounds like a plan. Yes, please make sure you save your videos first. Let us know how it works out after the manual update. Thanks, @redbluff13062
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08-04-2018 09:22 AM