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Tourist
Posts: 5
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Gopro hero4 camera only seeing white with green vertical line at the rightmost side

Hello guys, i need help, i can't find a thread here with the same problem as mine. My gopro hero4 silver can't capture or record anything but white with a green vertical line at the right most side. But it works perfectly fine when i go to playback and see my old pictures and videos and when i go to the settings and each settings of the video/still camera modes. So i guess either the lens or the sensor is damaged? Which one? The only cause of the damage i could think of is when i bought a newly cooked rice (hot) as my pack lunch before climbing a mountain, the foodshop crew put it in a plastic bag and i placed it in the top section of my backpack beside the gopro unit (forgot my gopro is in there) :(
Thanks in advance.

Accepted Solutions
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GoPro
Posts: 3,924

Re: Gopro hero4 camera only seeing white with green vertical line at the rightmost side

Hi @sunnydusk51653,

 

Have you tried manually updating the camera? https://gopro.com/update/hero4

 

If that does not do the trick I would recommend getting in touch with our Support Team. https://gopro.com/help/ContactUs

 

Best,

Ryan

View solution in original post


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GoPro
Posts: 3,924

Re: Gopro hero4 camera only seeing white with green vertical line at the rightmost side

Hi @sunnydusk51653,

 

Do you have any examples of what you are seeing?

 

That may give us a better idea of what is going on.

 

Best,

Ryan

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Tourist
Posts: 5

Re: Gopro hero4 camera only seeing white with green vertical line at the rightmost side

Hi @ryanv12566, thanks for the reply, i'll attach some photos of what i'm seeing in video and camera mode, 

and i will include the playback mode. 

For additional infos, my touch screen is working fine too.

IMG_4428.JPG
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Tourist
Posts: 5

Re: Gopro hero4 camera only seeing white with green vertical line at the rightmost side

Still photo camera mode.

IMG_4429.JPG
Highlighted
Tourist
Posts: 5

Re: Gopro hero4 camera only seeing white with green vertical line at the rightmost side

Playback mode, screen is working fine.

When i take videos and capture photos, i get what i see, white with green vertical line.

IMG_4427.JPG
Highlighted
GoPro
Posts: 3,924

Re: Gopro hero4 camera only seeing white with green vertical line at the rightmost side

Hi @sunnydusk51653,

 

Have you tried manually updating the camera? https://gopro.com/update/hero4

 

If that does not do the trick I would recommend getting in touch with our Support Team. https://gopro.com/help/ContactUs

 

Best,

Ryan

Highlighted
Tourist
Posts: 5

Re: Gopro hero4 camera only seeing white with green vertical line at the rightmost side

@ryanv12566
My gopro hero4 is updated, v5.00.
I already chatted to a support agent, looks like an internal damage and can not be repaired
Thanks for your replies.