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04-02-2020 08:33 AM
Gopro hero session wont connect to my phone app
[ New ]Hi, I just got this gro pro from my buddy and he had previously connected it to his phone but the go pro won't connect to mine. I have reset the wifi on the go pro and updated my app but it still won't connect. could someone walk me through on this?
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04-06-2020 07:43 AM
Re: Gopro hero session wont connect to my phone app
[ New ]
Were you able to delete the camera name on the app?
How about the Bluetooth and the Wi-Fi ID on your phone?
Try pressing the Wi-Fi/Info button and the Shutter button for about 8-10 seconds.
Then confirm the factory reset.
Let us know how it goes.
Thanks!
Ej
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04-02-2020 08:44 AM
Re: Gopro hero session wont connect to my phone app
[ New ]Hi @heroicvist2762,
Please make sure to clear everything.
Visit this website for the troubleshooting steps: https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964
Regards,
-Jay
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04-06-2020 07:16 AM
Re: Gopro hero session wont connect to my phone app
[ New ]Hi, jay I have gone through the steps on resetting the wifi setting on my camera and it still has not worked is there a way to do a factory reset on the camera?
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04-06-2020 07:43 AM
Re: Gopro hero session wont connect to my phone app
[ New ]
Were you able to delete the camera name on the app?
How about the Bluetooth and the Wi-Fi ID on your phone?
Try pressing the Wi-Fi/Info button and the Shutter button for about 8-10 seconds.
Then confirm the factory reset.
Let us know how it goes.
Thanks!
Ej