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Sightseer
Posts: 2

Gopro hero session wont connect to my phone app

[ New ]

Hi, I just got this gro pro from my buddy and he had previously connected it to his phone but the go pro won't connect to mine. I have reset the wifi on the go pro and updated my app but it still won't connect. could someone walk me through on this?

 


Accepted Solutions
GoPro
Posts: 26,256

Re: Gopro hero session wont connect to my phone app

[ New ]

Hi @heroicvist2762

 

Were you able to delete the camera name on the app?

How about the Bluetooth and the Wi-Fi ID on your phone?

 

Try pressing the Wi-Fi/Info button and the Shutter button for about 8-10 seconds.

Then confirm the factory reset.

 

Let us know how it goes.

 

Thanks!

Ej

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All Replies
GoPro
Posts: 6,097

Re: Gopro hero session wont connect to my phone app

[ New ]

Hi @heroicvist2762,

 

Please make sure to clear everything. 

Visit this website for the troubleshooting steps: https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964

 

 

Regards,

-Jay

Sightseer
Posts: 2

Re: Gopro hero session wont connect to my phone app

[ New ]

Hi, jay I have gone through the steps on resetting the wifi setting on my camera and it still has not worked is there a way to do a factory reset on the camera?

 

GoPro
Posts: 26,256

Re: Gopro hero session wont connect to my phone app

[ New ]

Hi @heroicvist2762

 

Were you able to delete the camera name on the app?

How about the Bluetooth and the Wi-Fi ID on your phone?

 

Try pressing the Wi-Fi/Info button and the Shutter button for about 8-10 seconds.

Then confirm the factory reset.

 

Let us know how it goes.

 

Thanks!

Ej