Gopro hero session wont connect to my phone app [ New ]

[heroicvist2762]

Hi, I just got this gro pro from my buddy and he had previously connected it to his phone but the go pro won't connect to mine. I have reset the wifi on the go pro and updated my app but it still won't connect. could someone walk me through on this?

[aragon1006 · Accepted solution]

Hi @heroicvist2762

Were you able to delete the camera name on the app?

How about the Bluetooth and the Wi-Fi ID on your phone?

Try pressing the Wi-Fi/Info button and the Shutter button for about 8-10 seconds.

Then confirm the factory reset.

Let us know how it goes.

Thanks!

Ej

[jayr3438]

Hi @heroicvist2762,

Please make sure to clear everything. 

Visit this website for the troubleshooting steps: https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964

Regards,

-Jay

[heroicvist2762]

Hi, jay I have gone through the steps on resetting the wifi setting on my camera and it still has not worked is there a way to do a factory reset on the camera?

[aragon1006 · Accepted solution]

Hi @heroicvist2762

Were you able to delete the camera name on the app?

How about the Bluetooth and the Wi-Fi ID on your phone?

Try pressing the Wi-Fi/Info button and the Shutter button for about 8-10 seconds.

Then confirm the factory reset.

Let us know how it goes.

Thanks!

Ej