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Tourist
Posts: 2

Gopro hero black 5 - jagged artifiacts in footage

[ New ]

I got a 1 month old GoPro hero 5 that developed an intermittent fault. In time lapse video mode (so far) it sometimes will get a weired jagged artifacts in video and will loose all saturation at the same time (looks like flat setting in video mode).

 

It looks exactly like on this footage here (not mine)

 

https://www.youtube.com/watch?v=PHYvYM1NEwU

 

but mine happens only in "time lapse video"

 

I am using good and correct SD cards, all software is up to date (2.60). Fault is intermittent and happnes after shooting for a while. (2-3 hours of imtermittent shooting - 15-20 minutes on time lapse with 20-30 miuntes breaks)

 

Is it faulty? Do I need to take it back?

Has anyone ever experienced weird artifacts in their video like shown in this video? Was filming using my GoPro Hero 5 on 4k setting, with the GoPro in my Ka...
GoPro
Posts: 6,097

Re: Gopro hero black 5 - jagged artifiacts in footage

[ New ]

Hi @megahero16075,

 

That isn't normal. 

Have you tried installing update manually?

 

Try to follow manual update step posted in this website: https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO5-Cameras

 

Regards,

-Jay 

Tourist
Posts: 2

Re: Gopro hero black 5 - jagged artifiacts in footage

[ New ]

tired that. Still happens. Only in 'video time lapse' and always after camera has been on for 1-2 hours.

 

 

GoPro
Posts: 6,097

Re: Gopro hero black 5 - jagged artifiacts in footage

[ New ]

Got it @megahero16075,

 

It would be best to contact our customer support team via phone or chat: https://gopro.com/help/ContactUs

 

Regards,

-Jay