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Tourist
Posts: 6

Gopro hero 8- door won't close properly

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just opened my new hero8 and the battery door won't shut like it should. any ideas?

 gopro2.jpggopro1.jpg

GoPro
Posts: 6,097

Re: Gopro hero 8- door won't close properly

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Hi @grandbluff51670,

 

Make sure that the battery is connected properly. 

 

If it is connected properly remove the door. 

Fully open it and then pull it up. 

Once disconnected pull the lock make sure that it is extended then connect the door again. 

Once connected - try to close and lock it. 

 

Regards,

-Jay

 

Tourist
Posts: 6

Re: Gopro hero 8- door won't close properly

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Can you plaese elaborate please? what lock do you mean?
GoPro
Posts: 6,097

Re: Gopro hero 8- door won't close properly

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Hi @grandbluff51670,

 

The lock. It the part you pull to open the door. 

If it is extended you will see a red mark inside. 

Please check this video.

https://www.youtube.com/watch?v=n8tAPyJZThQ

 

Regards

,-Jay

 

 

 

Nomad
Posts: 6,890

Re: Gopro hero 8- door won't close properly

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See if watching this video helps, it deals specifically with opening and shutting the battery door on the Hero 8.

Tourist
Posts: 6

Re: Gopro hero 8- door won't close properly

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Tried it.. doesn't solve the problem.. any other ideas? Is it possible I just got a curved lock? pretty sure thats the case
Adventurer
Posts: 13,858

Re: Gopro hero 8- door won't close properly

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take out the battery and card.  take off the door, and try again, if you  have an issue do a video and show.

 

 the door closes. with applying pressure above the locking machanism and sliding up the door .   I called gopro and tehir  investigation team will DELAY a new door and return  sorry its you not gopro!..... 

Nomad
Posts: 103

Re: Gopro hero 8- door won't close properly

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fishycomics once again your writting skills are hidious to the point you cant even understand what you are saying. 

Nomad
Posts: 6,890

Re: Gopro hero 8- door won't close properly

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@rickv138Since the comment wasn't direct to you I would suggest that get over yourself.  Also your punctuation leave's a lot to be desired, so I wouldn't go around bashing others.

Adventurer
Posts: 13,858

Re: Gopro hero 8- door won't close properly

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@rickv138 wrote:

fishycomics once again your writting skills are hidious to the point you cant even understand what you are saying. 


good luyck with your  gopro !

Adventurer
Posts: 13,858

Re: Gopro hero 8- door won't close properly

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Tourist
Posts: 6

Re: Gopro hero 8- door won't close properly

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1. huge thanks for your help
2. I really can't pull my sd card out.. is that suppose to be easy? it's really not. maybe it has somthing to do with the door's problem
Tourist
Posts: 6

Re: Gopro hero 8- door won't close properly

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Thanks for the video thanks allot but... that doesn't solve the problem..
As the picture i uploaded show, it closes but somewhy that lock(clipse) is a little higher then the level it should be at. Do you have any idea?
Nomad
Posts: 210

Re: Gopro hero 8- door won't close properly

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@grandbluff51670 

 

Look at this video, the notice at 1:40 especially concerns you.

 

https://www.youtube.com/watch?v=RZkzfsl9dG8

 

Learn how the GoPro HERO8 Black door works. In this video, I show you how to hold the camera to properly handle its door. Use your hands smartly.
Tourist
Posts: 6

Re: Gopro hero 8- door won't close properly

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Any ideas how to send gopro support messege not during oparation hours? I'm really pissed on them right now, would love some help.
Adventurer
Posts: 13,858

Re: Gopro hero 8- door won't close properly

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navigate the site they will open in 30 minutes.