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Tourist
Posts: 6

Gopro hero 8- door won't close properly

just opened my new hero8 and the battery door won't shut like it should. any ideas?

 gopro2.jpggopro1.jpg

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GoPro
Posts: 6,097

Re: Gopro hero 8- door won't close properly

Hi @grandbluff51670,

 

Make sure that the battery is connected properly. 

 

If it is connected properly remove the door. 

Fully open it and then pull it up. 

Once disconnected pull the lock make sure that it is extended then connect the door again. 

Once connected - try to close and lock it. 

 

Regards,

-Jay

 

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Tourist
Posts: 6

Re: Gopro hero 8- door won't close properly

Can you plaese elaborate please? what lock do you mean?
Highlighted
GoPro
Posts: 6,097

Re: Gopro hero 8- door won't close properly

Hi @grandbluff51670,

 

The lock. It the part you pull to open the door. 

If it is extended you will see a red mark inside. 

Please check this video.

https://www.youtube.com/watch?v=n8tAPyJZThQ

 

Regards

,-Jay

 

 

 

Highlighted
Nomad
Posts: 2,808

Re: Gopro hero 8- door won't close properly

See if watching this video helps, it deals specifically with opening and shutting the battery door on the Hero 8.

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Tourist
Posts: 6

Re: Gopro hero 8- door won't close properly

Tried it.. doesn't solve the problem.. any other ideas? Is it possible I just got a curved lock? pretty sure thats the case
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Adventurer
Posts: 12,031

Re: Gopro hero 8- door won't close properly

take out the battery and card.  take off the door, and try again, if you  have an issue do a video and show.

 

 the door closes. with applying pressure above the locking machanism and sliding up the door .   I called gopro and tehir  investigation team will DELAY a new door and return  sorry its you not gopro!..... 

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Hiker
Posts: 75

Re: Gopro hero 8- door won't close properly

fishycomics once again your writting skills are hidious to the point you cant even understand what you are saying.