Gopro hero 8- door won't close properly

[grandbluff51670]

just opened my new hero8 and the battery door won't shut like it should. any ideas?

 

[graytree76514]

Hi @grandbluff51670,

Make sure that the battery is connected properly. 

If it is connected properly remove the door. 

Fully open it and then pull it up. 

Once disconnected pull the lock make sure that it is extended then connect the door again. 

Once connected - try to close and lock it. 

Regards,

-Jay

[grandbluff51670]

Can you plaese elaborate please? what lock do you mean?

[graytree76514]

Hi @grandbluff51670,

The lock. It the part you pull to open the door. 

If it is extended you will see a red mark inside. 

Please check this video.

https://www.youtube.com/watch?v=n8tAPyJZThQ

Regards

,-Jay

[irishmanpdx]

See if watching this video helps, it deals specifically with opening and shutting the battery door on the Hero 8.

[grandbluff51670]

Tried it.. doesn't solve the problem.. any other ideas? Is it possible I just got a curved lock? pretty sure thats the case

[fishycomics]

take out the battery and card.  take off the door, and try again, if you  have an issue do a video and show.

 the door closes. with applying pressure above the locking machanism and sliding up the door .   I called gopro and tehir  investigation team will DELAY a new door and return  sorry its you not gopro!..... 

[rickv138]

fishycomics once again your writting skills are hidious to the point you cant even understand what you are saying.