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Tourist
Posts: 1

Gopro hero 8 black poor battery health

I bought this gopro hero 8 black 6 days ago and today I checked battery info it is saying battery health poor but the battery is 83% charged at that moment, should I ask the vendor to replace battery ? What can be the issue please help this is my first gopro.
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GoPro
Posts: 11,461

Re: Gopro hero 8 black poor battery health

Hello @kingahmad. If you haven't done it yet, manually update the camera firmware to clear out any possible issue with the current installation. The steps below will guide you through the process: 

  1. Go to the Update page and choose your HERO8 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Make sure that the camera battery is fully charged, and that you are using a formatted and recommended SD card in the camera. Let us know how it goes.