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Sightseer
Posts: 1

Gopro hero 7

[ New ]

Olá, eu tenho uma goprp hero 7 black, e sozinha ela parou de csrregar e ligar, ela nunca caiu, está impecavel, porem quando coloquei no para carregar, ela nao csrrega e nao liga. Voces podem me ajudar por favor?


Accepted Solutions
GoPro
Posts: 21,087

Re: Gopro hero 7

[ New ]

Hello, @guilhermre182. Without the battery, see if the camera powers on when connected directly to a power source. If it does, either the battery is faulty or there is an issue with the battery connectors inside the camera. Check if putting in a new battery/different battery will work. If not, let our Support team know. They will be able to help with further troubleshooting. 

 

To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 


Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled. 

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All Replies
GoPro
Posts: 21,087

Re: Gopro hero 7

[ New ]

Hello, @guilhermre182. Without the battery, see if the camera powers on when connected directly to a power source. If it does, either the battery is faulty or there is an issue with the battery connectors inside the camera. Check if putting in a new battery/different battery will work. If not, let our Support team know. They will be able to help with further troubleshooting. 

 

To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 


Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.