I'm facing the same issue
a week ago
I have the same problem too. The device says battery not recognised, (original battery bought with the device). I bought a second original battery and the same error message appears.
Hi @quickjump37167 @loyaldawn41801
If you have tried the steps suggested above and it's still the same, please reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.