05-15-2019 08:49 AM
I have had my GoPro Hero 7 since december but I have not been able to take it out very often. Recently I was able to and it would not turn on. So when I plugged it into the usb charger it came on and said NO BATT. I replaced the battery with my spare and it still said NO BATT. The GoPro only turns on when plugged in and will no detect the battery when it is in.
05-15-2019 09:20 AM
Thanks for trying to troubleshoot the issue.
Based on the information shared, the issue could be on the battery connectors of the unit.
Please reach out to our Support Team to move forward with this concern.
Please have your camera's serial number and proof of purchase ready.
05-15-2019 09:04 PM
I’m also experiencing The exact same issue with my camera. The GoPro won’t charge up to 100%. I was able to update the firmware (which took a number of attempts). I’m using the SD card that came with my GoPro which was ordered directly from GoPro. I’ve also noticed, that after I fully charge the camera, I’ll turn the camera off, and the next morning the battery will be at almost 0%.
08-11-2019 11:09 PM
Hello @peppypeak370. Have you been able to change batteries to see if the issue is associated with a faulty battery? Does the camera work well when connected directly to a power source (that is with the battery out)? Is the camera updated to the latest firmware? We hope to hear back from you.
08-11-2019 11:25 PM
08-13-2019 07:23 AM
Appreciate the reply, @peppypeak370. If the camera works as you described, it could be an issue with the battery itself, or the battery connectors within the camera. The best option would be to contact our Support team so they can help with the troubleshooting process. You may reach them by phone or chat through https://gopro.com/help/ContactUs . When you do, have the camera serial number and the proof of purchase handy. Thanks!