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Sightseer
Posts: 1

Gopro hero 7 says no battery

I have had my GoPro Hero 7 since december but I have not been able to take it out very often. Recently I was able to and it would not turn on. So when I plugged it into the usb charger it came on and said NO BATT. I replaced the battery with my spare and it still said NO BATT. The GoPro only turns on when plugged in and will no detect the battery when it is in. 

GoPro
Posts: 10,213

Re: Gopro hero 7 says no battery

Hi @agiledive88248

 

Thanks for trying to troubleshoot the issue.

Based on the information shared, the issue could be on the battery connectors of the unit.

Please reach out to our Support Team to move forward with this concern.

Please have your camera's serial number and proof of purchase ready.

https://gopro.com/help/ContactUs

 

 

Regards,
Ej

 

 

 

Sightseer
Posts: 2

Re: Gopro hero 7 says no battery

I’m also experiencing The exact same issue with my camera. The GoPro won’t charge up to 100%. I was able to update the firmware (which took a number of attempts). I’m using the SD card that came with my GoPro which was ordered directly from GoPro. I’ve also noticed, that after I fully charge the camera, I’ll turn the camera off, and the next morning the battery will be at almost 0%.

GoPro
Posts: 8,205

Re: Gopro hero 7 says no battery

Hello @toughgorge05250. If you contact our Support team at https://gopro.com/help/ContactUs , they will be able to get it sorted out for you. You may reach them by phone or chat. 

Tourist
Posts: 2

Re: Gopro hero 7 says no battery

hello,
did you solve the problem? i have the same problem, gopro cant see the battery. i hope you did and will be pleased if you can help me either 😁
GoPro
Posts: 8,205

Re: Gopro hero 7 says no battery

Hello @peppypeak370. Have you been able to change batteries to see if the issue is associated with a faulty battery? Does the camera work well when connected directly to a power source (that is with the battery out)? Is the camera updated to the latest firmware? We hope to hear back from you. 

Tourist
Posts: 2

Re: Gopro hero 7 says no battery

Hello mariustanya, i dont have a back up battery at the moment. but i can make the camera work and record movies with the power bank i have with me. the camera has the latest firmware i guess. firmware 1.7
GoPro
Posts: 8,205

Re: Gopro hero 7 says no battery

Appreciate the reply, @peppypeak370. If the camera works as you described, it could be an issue with the battery itself, or the battery connectors within the camera. The best option would be to contact our Support team so they can help with the troubleshooting process. You may reach them by phone or chat through https://gopro.com/help/ContactUs . When you do, have the camera serial number and the proof of purchase handy. Thanks!