Gopro hero 7 limited edition turns pink [ New ]

[rabo199]

Hello my name is rodrigo, my gopro hero 7 limited edition white, it turns pink on the outside, I put it in the sun for an hour and its pink color disappeared, but it came back to appear the next day, I don't know what happens, Does anyone know why this happens? I am from Argentina

[aenriquez · Accepted solution]

Hi @rabo199,

Thanks for reaching out. How did the discoloration occurred? What environment (i.e. indoor/outdoor, underwater, around mechanical equipment) was the camera has been used in? How often does it happen?

This is a known issue that your camera may discolor under certain environments. Anyhow, when the camera gets exposed under the sun for a period of time, the color will be restored.

Kind Regards,
Ann

[aenriquez · Accepted solution]

Hi @rabo199,

Thanks for reaching out. How did the discoloration occurred? What environment (i.e. indoor/outdoor, underwater, around mechanical equipment) was the camera has been used in? How often does it happen?

This is a known issue that your camera may discolor under certain environments. Anyhow, when the camera gets exposed under the sun for a period of time, the color will be restored.

Kind Regards,
Ann

[gastongas]

That's a factory issue on the case... I have the same problem and the answer you are giving is superfluous.

You are not recognizing the problem.   

[irishmanpdx]

"This is a known issue that your camera may discolor under certain environments. Anyhow, when the camera gets exposed under the sun for a period of time, the color will be restored."

That's the very definition of recognizing the problem which sounds like a cosmetic issue.