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08-01-2019 07:18 PM
Gopro hero 7 limited edition turns pink
[ New ]Solved! Go to Solution.

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08-02-2019 03:11 PM - edited 08-02-2019 03:12 PM
Re: Gopro hero 7 limited edition turns pink
[ New ]Hi @rabo199,
Thanks for reaching out. How did the discoloration occurred? What environment (i.e. indoor/outdoor, underwater, around mechanical equipment) was the camera has been used in? How often does it happen?
This is a known issue that your camera may discolor under certain environments. Anyhow, when the camera gets exposed under the sun for a period of time, the color will be restored.
Kind Regards,
Ann
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08-02-2019 03:11 PM - edited 08-02-2019 03:12 PM
Re: Gopro hero 7 limited edition turns pink
[ New ]Hi @rabo199,
Thanks for reaching out. How did the discoloration occurred? What environment (i.e. indoor/outdoor, underwater, around mechanical equipment) was the camera has been used in? How often does it happen?
This is a known issue that your camera may discolor under certain environments. Anyhow, when the camera gets exposed under the sun for a period of time, the color will be restored.
Kind Regards,
Ann
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10-30-2019 11:29 AM
Re: Gopro hero 7 limited edition turns pink
[ New ]That's a factory issue on the case... I have the same problem and the answer you are giving is superfluous.
You are not recognizing the problem.
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10-30-2019 12:17 PM
Re: Gopro hero 7 limited edition turns pink
[ New ]"This is a known issue that your camera may discolor under certain environments. Anyhow, when the camera gets exposed under the sun for a period of time, the color will be restored."
That's the very definition of recognizing the problem which sounds like a cosmetic issue.