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Tourist
Posts: 4

Gopro hero 7 black return

[ New ]
Hi where can I know the status of a replacement, the gopro has been received at your end.
GoPro
Posts: 20,529

Re: Gopro hero 7 black return

[ New ]

Hello, @blueflame61426. The replacement order has already shipped. We have sent the tracking number information to your Hub inbox. 

Tourist
Posts: 2

Re: Gopro hero 7 black return

[ New ]

I just got off the phone 12 hours ago with a support staff who told me I'd be getting an email on how to return my Gopro Hero 7 Black, but so far I have not received the follow up email for the Return Authorization (RMA) form.

 

It's frustrating because I was literally waiting for it so that I can send it in ASAP for my replacement.

 

Looking through the threads it seems like I'm not the only one?

GoPro
Posts: 20,529

Re: Gopro hero 7 black return

[ New ]

Hello, @rayn2038. Have you received the email from Support that included return instructions? We have tagged the team handling your case to contact you back and update you regarding the return authorization and document. 

Tourist
Posts: 2

Re: Gopro hero 7 black return

[ New ]

I have got the first email but not the email with the RMA attached.